1. Delivery Zones & Scheduling

Service Area: We provide flat-rate delivery within a 50-mile radius of our distribution center. Locations outside this radius may be subject to additional freight charges.

Lead Times: Standard delivery is typically fulfilled within 2–3 business days after the order is ready. This is subject to our schedule availability.

Delivery Window: Deliveries are made between 10 AM and 4 PM, Monday through Friday. Our dispatch team will call or text you 1 hour prior to arrival. Failure to respond to our call may result in cancellation of the delivery and new delivery charge to occur.

2. Delivery Types & Fees

Local Curbside Delivery: $225 flat fee. This includes unloading the pallets at the end of the driveway or at a loading dock. Person must be present during the delivery of the products to sign the paperwork and help unload the merchandise.

Our team is responsible to only deliver to the curbside, loading dock, or garage only.

Free Pickup: Available at our warehouse Monday–Friday from 8:00 AM to 4:30 PM. This schedule allows us to maintain an organized and efficient warehouse environment, ensuring we can serve your needs in the best possible way.

3. Receipt of Goods & Inspection

Important: The customer or an authorized representative (18+) must be present to sign for the delivery.

Item Count: Upon delivery, please verify the total box count against the Packing Slip/Bill of Lading.

Visual Damage: Please inspect all cartons upon delivery and note any visible damage (such as crushed corners or punctures) on the driver’s paperwork before signing. If visible damage is present, you may choose one of the following options:

Request that the delivery driver unpack the affected cabinet(s) or accessories for inspection. If the items are acceptable, you may sign the delivery documentation.
Refuse delivery of the damaged product(s).

This process helps ensure accurate documentation and prompt resolution if needed.

The “24-Hour Rule”: Please open and inspect all items for concealed damage within 24 hours of delivery. Report any issues through opening tickets in your account with photos of the damage. Any ticket that is created after 24 hours of delivery will be rejected.

4. Handling Claims & Missing Items

Replacements: If an item arrives damaged or is missing from the shipment LineCraft Cabinetry will provide a replacement at no additional cost, provided it was noted on the delivery receipt or reported within the 24-hour window.

Exclusions: We are not responsible for damage occurring after the delivery is completed (e.g., damage during storage, assembly or installation by the customer).

5. Customer Responsibilities

Site Readiness: Ensure the delivery path is clear of snow, debris, or vehicles. If a delivery cannot be completed due to an obstructed path, re-delivery fee will apply.

Order Accuracy: Please double-check your item list. If a delivery is refused because the customer ordered the wrong sizes/colors, the customer is responsible for the original delivery fee and a restocking fee.

6. Rescheduling